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The official website of CPC/Qualicare IPA

March 2016 Newsletter

The new updated Medicines and Related substances Act 101 of 1965

Qualicare remains dedicated to keeping our shareholders and members up-to-date with the latest information affecting medical practice.

As such this edition is dedicated to the recently updated Medicines and Related substances Act 101 of 1965, which was published on the 15 March 2016 .

Please file this edition of Qualicare news and refer to it until you are thoroughly familiar with the new requirements of this Act.

Say Hello to “Hello Peter”

Certain of our practitioners have received such poor service from call centres of a variety of medical aids, that they have listed their complaint on Hello Peter, a website dedicated to exposing reasons for consumers dissatisfaction. Social media is extremely powerful in South Africa, and especially to large organisations like open medical schemes which carefully follow postings on websites such as Hello Peter. Complaints listed on this website enjoy rapid responses from the funders, and invariably result in urgent attention to the complaints posted it!

Should you have reached the end of your tether, have reported your problems to Qualicare and should we not be able be unable to assist you,  then you have nothing to lose by complaining to Hello Peter. Recently we have   reports of three practices which did this as a result of non payment by funding organisations, and which resulted in immediate intervention by the scheme and correction of the non-payment. Remember that if the mistake is however yours, you run the risk of massive embarrassment, so make sure that what you report to Hello Peter is factually correct (should you charge less than a medical aid is prepared to pay, then that is exactly what you will get in other words, ”less than you deserve”. Should you then want this to be reversed and amended, there is only a  slim chance that you will be taken seriously!)

Finally don't forget that the SAMCC compilation of fund offerings is available for you to consult. SAMCC doesnot negotiateorrecommend rates but merely a lists a compilation of rates currently paid across the industry. You must decide for yourself what fee you will charge your patient after discussing this with them.

Have a great month :-)

from Tony and the Qualicare team

Last modified on Thursday, 05 May 2016 05:15


The entire contents of the CPC/Qualicare website, www.docweb.co.za , are for informational purposes only. CPC/Qualicare (PTY)LTD & Cape Primary Care Holdings LTD, their Directors & staff do not necessarily share the views expressed in any of the articles. Neither CPC/Qualicare (PTY)LTD or CPC Holdings (PTY)LTD, their Directors & staff accept any liability whatsoever for any loss, whether it be direct, indirect or consequential, arising from information made available on the website, www.docweb.co.za & actions resulting therefrom. Any disclosure, re-transmission, dissemination or any other use of this information is prohibited.

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